10 Of The Best Winter Driving Cars – Part 2

Part 2 of our 10 Of The Best Winter Driving Cars

5 – Volkswagen Touareg

The VW Touareg will be cheaper to buy than most rivals and every version comes with lots of kit. The steering is sharp, the engines are smooth and strong, and the suspension gives a great balance of ride and handling.

4 – Audi A4 Quattro

The Audi A4 is a superb road car and especially for those who drive in wintery conditions when equipped with the Quattro all-wheel drive system. No other saloon cars will come close as one of the best winter driving cars.

3 – Jaguar XF Estate

Whatever the conditions XF’s All Wheel Drive System never compromises the sheer pleasure of driving a Jaguar. There is little penalty in terms of ride quality, agility, or driver enjoyment, with the same involving handling as any XF rear wheel drive model.

2 – Land Rover Discovery

Just turn the Terrain Response® switch to snow and you wont even realise the roads are slippery. This system takes care of everything for you. Just make sure you have your hands on the steering wheel and your eyes open.

1 – Range Rover

The Range Rover has been engineered from the ground up to be the most refined, most capable Range Rover ever. With the adoption of the latest body and chassis technologies, the vehicle’s all-terrain performance has moved on to another level, both in the breadth and accessibility of its off-road capability, and its on-road handling and refinement.

Read more

Debit Cards Now Accepted In The UAE

Burj Al Arab

We have some fantastic news, we have managed to secure a deal with a large supplier in the UAE to offer car hire using only a debit card. Until now it was impossible to hire a vehicle without a credit card in Dubai and the rest of the UAE. This deal comes with very specific requirements but does mean that car hire is now accessible to more people visiting the UAE.

How It Works

If you are paying with a debit card in the UAE, our supplier will require a deposit on arrival of 3500DHS, which at the current exchange rate is around £750. This is not uncommon in our industry, however this amount will be deducted from your card and not just held/frozen which is the usual way it works.

When the vehicle has been returned in the expected condition the process of refunding this amount will begin, you need to be aware that this process can take upto 30 days to complete, for reasons we do not know. So the first thing you need to consider is, if you want to use a debit card to hire a vehicle in Dubai or the rest of the UAE then you need to be in a position to be without £750 for a month or so.

Where Is This Available?

Other Services

Additional Driver: A 2nd Driver can be added to the rental for just 15 Dirhams, around £3 per day.
Fuel Policy: A Full to Full policy is in operation, which means you will be charged if you return the vehicle with anything other than a full tank.
Young Drivers: Drivers aged 21-24 can hire a vehicle but your insurance liability will be higher than the standard amount, please talk to us about this before booking.

If you want to hire a vehicle in the United Arab Emirates and do not hold a credit card in your name then please contact us, do not book online. You can call us on 0113 88 00 748, email us on sales@thealternativeagency.co.uk or chat with us online.

Read more

The Best Road Trips to try in Dubai

The Best Road Trips to try in Dubai

Dubai, one of the busiest cities in the world is home to numerous attractions and landmarks that are sure to excite visitors from all over the world. This is one of the reasons why despite the young age of the United Arab Emirates as a whole, the city and the country is beaming with life and full of sightseeing visitors.

With the increase in the number of visitors coming to Dubai, numerous tour companies have also started growing in number. Which is actually good for the economy as a whole but is sometimes a bit overpriced and crammed. Meaning, what should be done and enjoyed in a week is somewhat being packed inside a three-day tour.

Luckily for travelers, the UAE allows people to rent and drive a car within the country as long as one has an international driving license. The Dubai airport has a number of rental cars available for hire and even within the city, one can find numerous rentals for road trips.

Why you should rent a private car instead of taking a tour?

There are certain advantages that can only be done by renting a car instead of taking the tour packages. The best road trips can be done in a private car. It is also cost effective as fuel is cheap compared to other countries. Dubai has a very good road map which makes it easier for drivers to navigate around town. There are also numerous parking spaces so visitors will not have a hard time going to places and parking their hire car.

Dubai City Road Trips

It is very easy and convenient to drive around and outside the city via car. Travelers will have more time to enjoy and admire the sceneries which this city and the country as a whole have to offer.

From the airport, the best places to stay in would be around the Jumeirah and Al Barsha area. It is full of hotels and accommodations for different types of tourists. It is the near Burj Khalifa as well, which is a must see if you ever plan to visit Dubai. You can drive and park inside the Dubai Mall (one of the largest malls in the world) and then head out to admire the sophisticated architecture of the tallest building in the whole world.

It will take a day to roam around the mall and Burj Khalifa. Going up the 124th floor of the building and get a 360 view of the city is a must for any visitor. Travelers can also visit the public free beach of Kite beach at night and admire another building, the Burj Al Arab. A luxurious hotel situated near the Arabian Sea.

Burj Al Arab

If you are looking for a place to eat, visitors can also drive around the Jumeirah’s The Beach and The Walk to have dinner. This place is a long strip which is very famous for its urban setting which is along the beach as well. You can swim and eat all in one place. Aside from that, there are numerous activities around the strip that travelers can enjoy.

A night bazaar shopping or a movie night by the beach is also a good option. If the activities around this strip do not satisfy the taste for adventure, there are numerous theme parks around the city that tourists can visit. IMG worlds of adventure and Motiongate Dubai are the newest theme parks around the city which are also 20 to 30-minute drive from Burj Khalifa and Jumeirah.

There is also the Legoland Dubai which is very famous especially for families. The city also has 2 very famous swimming theme parks as well which can be reached within a few minutes by car.

The famous palm islands of Jumeirah are very often offered on tours as well. The luxurious urban location can also be visited via private cars. It is actually an advantage if you’re driving instead of having to take a tour just to see the place. With private cars, tourist can take their time with the serene view of the sea and the refreshing feel of the place.

There are also short visits around the city that you can’t just see in one arranged tour, it will take multiple trips to roam these places unless you’re driving. You can visit the old ports near Creek Dubai, The Gold Souq and Madinat Jumeirah among other places. These represent the old Arab culture of UAE.

Drive to the other Emirates

Although there are numerous activities present in the city, there are also other places that you can visit outside Dubai. The whole country consists of seven emirates which can be driven to, in around 2 to 4 hours in your hire car. The Ras Al Khaimah mountains and beaches are places that visitors should not miss especially if they have lots of time.

The capital city of UAE, Abu Dhabi also boasts numerous landmarks worthy of one’s time. The Grand Mosque is one of the best places to visit and see in the country. Ferrari World, another famous theme park is located in the same emirate as well.

Ferrari World Dubai

The other emirates also have their own special places for tourists, especially families to enjoy.

Dubai and the whole country is not just well known for its extravagant urban lifestyles, it is also promoting family bonding which one can experience when they visit these different landmarks.

One can hold a picnic by the multiple parks located around the country, different theme parks for swimming and experiencing thrill rides. The beauty of nature around the other emirates is something that UAE is also aiming to promote to its visitors.

In summary, Dubai is actually better explored through road trips instead of the all in one tour. It will provide you with a better perspective of the city and the whole country. It will also give you the freedom to visit only the places that truly entices you.

Read more

Customer Feedback Is Not Always As It Seems Pt3

customer feedback

The third post in our series about negative feedback is one that is very easily avoided. Every time we post an ‘advice’ article, one of the most important suggestions we make is around attention to details and reading/understanding what you are agreeing to.

Here is a review left on our Trustpilot profile.

Rating: 1/5
Title: Improper fuel surcharge
Review: When the company wants to offer a service, it does everything for you to do with it. But when there is an improper charge with AVIS, for example, as happened with me, I was charged for the fuel price of 70 euros and I delivered the car with the full tank as they informed, Indigo Car Hire no longer responds to emails. I’m trying to get my money and it’s been a week since they did not respond and I would like my case resolved. I have a transaction in my bank account that I stocked the day before but are not accepting this receipt. Indigo Car Hire does not pay the least attention to the customer if there is any problem.

You can see this review and many others here.

Here is what actually happened.

Firstly, I will tackle what went wrong and then come onto the comments about our service. This customer was booked in via our usual channels with no real headaches. Avis was the chosen supplier for one reason or another. Those that have used Avis before will know that when you arrive to collect the car you are offered a choice of fuel policies:

Full to Full: Meaning you pay a fuel deposit, drive away with a full tank and return with a full tank, your deposit is then refunded.
Full to Empty: Pre-pay for a full tank of fuel, drive away and return the vehicle empty or use as much fuel as you like.

In this instance the customer opted for the ‘Full to Empty’ policy. Pre-paid for the tank of fuel and drove away happy. When the vehicle was due to be returned the customer filled the tank before returning the car.

Due the to fuel policy that was selected, the system will not automatically refund the customer for the fuel because that is not what was agreed.

We were made aware of this on 11th October (Thursday PM), on Friday morning we contacted Avis to explain the situation. They understood and were very helpful, they submitted a ‘ticket’ with their customer service department who tend to take 24-48 business hours to sort any complaints.

This negative review was left for us on 15th October (Monday) before we had the chance to contact the customer to let them know the good news. We had spoken to Avis again, who advised that although it was against what was agreed, they could see there was a mistake on the customers part, the fuel tank was full so they were not out of pocket and they agreed to refund the customer. They had already processed it and the money would be in the customers bank account within 2-3 days.

In Short, within 2 working days of being informed of a problem that was caused by the customer himself, we managed to get him a full refund. We are shocked that this level of service warrants such negative feedback.

The main purpose of this post is to highlight, before signing for your vehicle make sure you fully understand what fuel policy you have opted for. Even though you may have booked a full to full option, the supplier may offer different fuel options at the desk.

Also when returning your rental car, regardless of which supplier you are placed with. We advise to always keep your fuel receipts as this would help if any fuel related customer service issues came up after the rental has completed.

What do you think? Thankfully these situations do not occur regularly, in-fact they are pretty rare. If this review and indeed this post can help us avoid it happening again then we have helped ourselves and our customers who are our #1 priority.

Read more

Free Additional Drivers In France, Germany & Spain

Short Term Leasing

Being lumbered with the responsibility of driving can really take it out of you on holiday. You should be relaxing like everyone else. So why not take it in turns and share the burden with a friend or family member? Extra cost I hear you say? No, not with Indigo car hire. We’ve had this available for some time now in the UK and Ireland, but have been looking to expand our efforts.

Here at Indigo we’ve been working with our suppliers to solve this and we are finally happy to announce that we can now offer a free second driver in France, Spain and Germany, in addition to the options we already had available in the UK and Ireland.

Where Can I Get A Free Additional Driver?

Here are a few examples of our more prominent locations where we can arrange this:

This is not an exhaustive list, we can help from any of the major airports in these countries, as well as from numerous downtown locations in most major cities. Just call / email us for any specific requests.

There are very few restrictions on this option too:

Both driver’s must be over the age of 21.
The main driver must have a payment card in their name (can be debit or credit card!)
Both driver’s must have held a licence for at least a year

And that’s literally all you need to get on the road!

When looking to hire with a free additional driver please just call us on 0113 88 00 748 or email us at sales@thealternativeagency.co.uk so that we can ensure you are booked with the right supplier!

Read more

Car Hire For New Drivers In North America

Car Leasing For 21 Year Olds

At Indigo Car Hire we have been working on expanding our options available for new drivers, and finally we are happy to announce that we are now able to offer car hire in North America to drivers that have held their licence for less than one year! We’ve put together this handy FAQ below to answer any questions you might have about USA Car Rental & Canada Car Hire:

What restrictions are in place for new drivers?

The only restrictions in place are that you must be at least 21 years old and must have received your physical licence – so even if you got it the day before you hire this wouldn’t be a problem at all! This applies to any licence written in English or EU licences, otherwise you would just need bring an international driving permit also.

What locations am I available to hire from?

We have locations at all the major airports on the 49 mainland states as well as most Canadian provinces. We also have a few downtown locations as well, just contact us directly if looking for a specific city as it would be impossible to list them all!

Are there any limitations in place on the size of car I can drive?

Not at all – you can hire any car that an experienced driver can, including luxury Mustang convertibles and large 15-seat minibuses. Here’s a handy guide on the types of vehicles we have available to rent in the US and Canada:

[table id=302 /]

In conjunction with car hire for new drivers, we can also offer the following services with it:

Debit Card Hire
Free additional drivers
Low deposits
Young and senior driver hire

When looking for new driver car hire or any of the above services please contact us directly on 0044(0)113880078 or email us at sales@thealternativeagency.co.uk as these options cannot be booked on the website.

North America is not the only place we have options available for new drivers also, feel free to take a look at our page for info on new driver hire available in the UK.

Read more

6 Road Trip Destinations to Satisfy Your Wanderlust

Road Trip Destinations

Road trips offer the ultimate dose of freedom for your holiday, and luckily, there are plenty of roads in the world that are a little more interesting than the M6 on a drizzly January afternoon – with stunning coastal vistas, dramatic mountain scenery, and picture-perfect towns and villages waiting to be explored.

1. The indomitable, irreplaceable, Route 66

The obvious starting point is the world’s most iconic road, Route 66 – still drivable despite the era of the soulless ten-lane-wide freeway dawning in the 1950s. Spanning 2,448 miles from Chicago to Santa Monica, the route takes in seven states, mountains, lakes and everything in between.

It would be a mammoth commitment to drive the whole thing – so we suggest a few short sections, such as the drive through the desert across the Arizona-California border, evoking the famous journey undertaken by the dust bowl migrants of the 1930s – immortalised in John Steinbeck’s classic novel The Grapes of Wrath.

At the other end of the route, a drive into Chicago from St Louis takes in the Cahokia, the remains of an ancient Native American city on the banks of the Mississippi and ending at the steps of the beautiful Art Institute of Chicago in the famous city’s centre. Whatever section you choose, you’ll be driving a culturally iconic route immortalised in songs and literature.

2. The Elbe Valley: Germany to Czechia

This beautiful, meandering river valley is somewhat of an underrated road trip. Driving from the historic German city of Dresden, you’ll follow the river as it slowly coils round beautiful forested hills and picturesque riverside towns such as Bad Schandau, right on the border with Czechia – where you might see rock climbers scaling the riverside cliffs. There’s a certain thrill in crossing an international border in a car, and once you’re in the Czech side of the valley, take a trip to the historic town of Děčín, overlooked by the imperious and unmissable Děčín Castle.

After driving’s done for the day, make sure you indulge in a few local Czech beers overlooking the river – the perfect way to round off your border-crossing, culture-swapping, beautiful road trip.

3. Australia’s Great Ocean Road

By Australian standards, a 150 mile drive is easy – there are cattle stations in the Outback that are three times that size – but luckily for you, the Great Ocean Road packs a whole country worth of jaw-dropping scenery into the winding coastal road between the towns of Torquay and Warrnambool. The undisputed highlights of the drive are the stunning, otherworldly limestone structures in the Port Campbell National Park, known as the Twelve Apostles. It’s such a great route, and it isn’t too far from Melbourne for a little slice of city life after your drive along the rural coast.

4. Get lost in Lanzarote

The advantages of exploring an island with a hire car are numerous. There’s less traffic, nothing is too far away and you’re only minutes from the beach at any given time. You can really find your niche in Lanzarote, especially in the less crowded side of the island. The attractive town of Yaiza is a great place to stop for lunch, before driving over to the bewitching, treeless moonscape of the Timanfaya National Park, where the island’s volcanic heritage comes into its own. With home-from-home private villas scattered across the island, you can set up a basecamp and hit the road in search of adventure or tranquility – whatever appeals most!

5. Iceland: Reykjavik – The Golden Circle

iceland-waterfall

From one volcanic island to another, driving is just about the only way to get around the jaw-dropping, rugged countryside of Iceland. We recommend taking in the pint-sized urban chic of Reykjavik before heading to what is known as The Golden Circle – the combination of the Pingvellir National Park, the Haukadalur geysers and the two hundred metre tall waterfall at Gullfoss. The ancient scenery streams past your window as you drive the simple two-lane roads between these places. Iceland is truly a country that looks great from any angle, so fuel up the car and prepare to be amazed.

6. New Zealand: The Alpine Highway

This route across New Zealand’s South Island starts in Christchurch, a vibrant, buzzing city undergoing the remarkable process of rebuilding itself following a catastrophic earthquake in 2011. Once you’ve exhausted the city, wind your way up to the Southern Alps, where your route will take in lakes, ski resorts and the jewel in the crown, the Arthur’s Pass National Park. Spend a night high in the mountains before driving yet more beautiful roads such as the Otira Viaduct, where the scenery could have been taken straight out of a car advert. Just about anywhere in New Zealand is beautiful, so you’re best off booking a car for a few days and satisfying your wanderlust by, well… wandering.

With these 6 stunning routes just waiting to be discovered, the only real difficulty will be choosing where to start!

Read more

10 Of The Best Cars For Winter Driving – Part 1

Well once again I had to scrape some frost from my windscreen before the commute to the office. The roads were just fine but it did get me thinking about what car is best for winter driving.

Last year my mid size, front wheel drive, 220BHP saloon was pathetic, this year I have a smaller, lighter hatchback so I am hopeful it will be better.

I have done some research so here are 10 Of The Best Cars For Winter Driving. Here are my findings, in reverse order from 10 to 5.

10 – Dacia Duster

The Duster is a brand new model and has already received glowing reviews from drivers and the press. Particularly those looking for something on a budget, the Duster 4×4 starts from £11,000 meaning there are not many new cars on the market that can match its value and go anywhere attitude.

9 – Kia Sportage

The Sportage was crowned our 4×4 of the year in 2012 due to its mix of driver enjoyment, comfort and quality. The comprehensive seven-year warranty, extensive list of safety equipment and practical interior make it a versatile SUV. The Sportage offers a well-rounded package and is among the best cars for winter driving.

8 – Hyundai SantaFe

Although Hyundai is asking a £3,000 premium for the new Santa Fe over the old one, the revised SUV still represents good value. Standard kit is impressive, while the all-wheel-drive models offer a decent degree of all-weather grip.

7 – Subaru Outback

All Subarus offer all-wheel drive, and the Outback wagon is a tried-and-true car for winter driving. Check out the bottom of the range Outback 2.5i, which as the name implies is powered by a 2.5 litre engine, backed up by both the Symmetrical AWD system and Vehicle Dynamics Control.

6 – Honda CRV

Honda introduced Real Time AWD with Intelligent Control System in 2012 which provides a degree of traction and peace of mind at an alluring price. All of this and more make this one of the best cars for winter driving so far in our countdown.

Read more

Tips! Renting A Vehicle With A Ski Rack

Renting A Car With A Ski Rack

Renting A Car With A Ski Rack is easier than ever with Indigo Car Hire.
Whether you are a black run veteran or more of a nursery slope goer, if you are hiring a car for your ski holiday then chances are, you will be Renting A Car With A Ski Rack.

A ski/snowboard rack is a necessary addition to every winter sport enthusiast’s hire car, or SUV. Renting A Car With A Ski Rack reduces the risk of scratches on your hire car and prevents snow, ice, and dirt from getting inside. Not to mention it clears up a lot of space making your trips to and from the mountain a lot more comfortable

Indigo Ski Car Hire services also include

  • Ski Car Hire with a Debit Card
  • Ski car Hire for Young Drivers
  • Ski Car Hire for Senior Drivers
  • No Deposit Ski Car Hire
  • Cross Border Ski Car Hire

Ski racks are available for hire at selected locations and can be reserved with your hire car. They tend to cost between €8 & €15 per day but some companies cap the maximum amount to €40 for the duration of the rental meaning it is a fairly low cost item but one that can add a lot of benefit to your trip.

Locations for Renting A Car With A Ski Rack

For more information on Renting A Car With A Ski Rack or about our Ski Car Hire Services then please contact us direct, we will ensure you have all of the information you need before booking, so you can make an informed decision.

Call us on +44 (0)113 880 0748, email us on sales@thealternativeagency.co.uk or use our chat function at the bottom of the page and speak to one of our experts.

Read more

Top 5 Ski Holiday Locations In Europe

Top 5 ski locations in Europe

Skiing and snowboarding are part of a ski holiday in Europe nowadays. The rest of the holiday is made

Read more
Get a quote

An duo lorem altera gloriatur. No imperdiet adver sarium pro. No sit sumo lorem. Mei ea eius elitr consequ unturimperdiet.

Get Quote

Archives