Smoking In A Hire Car, What You Need To Know

Smoking In A Hire Car

I have recently read a post on a very popular money savings website that claims Smoking In A Hire Car is illegal. Smoking in any car is only illegal when there are children in the car whether the car is a hire car, lease car, company car or your own personal car.

The law states that from 1st October 2015 it is illegal to smoke in a vehicle with an enclosed roof when someone under the age of 18 is present. Click here to read more on this.

When it comes to Smoking In A Hire Car specifically, the law is the same. However, you will find that in your terms and conditions it will state that smoking is against their company policy and rules. Just because you are within the law, does not mean they must allow you to smoke in their property.

Smoking In A Hire Car, What Could It Cost?

You will find that if signs of smoking in the vehicle are found, such as the smell or smoke residue then a fine will be issued, usually under the guise of a ‘cleaning charge’ This is typically between £50 and £150.

Another way you could potentially lose out is through your damage excess, if you were to damage the vehicle by burning a seat or carpet then they will class this as the same as accident damage and require you to pay. Even if you have a zero excess, smoking in the car will void your rights because you have broken the agreement outlined in the terms and conditions.

What About Vaping & E-Cigarettes

Vaping or using an e-cigarette in a rental car does not fall under the same law in the UK, the only law that could potentially be broken is driving without due care and attention. This could apply to someone filling up their vape, taking your hands of the wheel to light a cigarette or even eating while driving.

Our research shows that most rental suppliers do not cover ‘vaping’ in their terms but i’m sure this will happen soon. Your best bet is to ask the supplier when collecting the car. Whether it is allowed or not, if the car is returned smelling of smoke, flavoured vapour or anything else. You could be charged!

If you have any questions regarding hire cars then please contact our team of experts. They are ready and waiting to answer any queries you may have.

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Reaction To The Counterpart Abolition

Driving licence UPDATE

As the new system comes into force following the Counterpart Abolition, drivers attempting to rent vehicles vent their frustration with the teething problems.

The counterpart Abolition finally happened on Monday 8th June and although we in the industry have been aware of this for a while it seems many of the general public were not aware.

As you know from our previous posts, we have tried our best to make our customers aware of the changes, but it seems not all companies or the government have done enough to prepare for the Counterpart Abolition if you ask some car hire customers
.

Tech Problems

Other peoples frustrations are not with the Counterpart Abolition but more with the new systems in place. We see this time and time again with new systems or heavy traffic days like the ‘Black Friday Sales’, the servers used are not equipped to handle the amount of traffic. Perhaps the government didn’t realise how many people hire cars on a daily basis..

Some Are Happy About The Counterpart Abolition

For some though, it is a welcome change. I myself tend to forget my counterpart when I am travelling and although most hire companies abroad have never required it, there was always the risk of them asking and not being able to provide a car without it.

All in all we think its been a pretty standard change from the governments point of view, strange decision, not enough information and a kind of ‘just deal with it’ attitude. We think the car hire industry has dealt with it pretty well in the first few days and we will see how it goes moving forward.

If you have any questions about licence requirements then please don’t hesitate to contact one of our ‘car hire experts’.

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Enterprise Rent A Car’s European Expansion

Enterprise Rent A Car is now available to customers in the new markets of Belgium, Czech Republic, Cyprus, Bosnia Herzegovina and Macedonia.

This is the next step in the company’s phased expansion programme and means that the Enterprise brand is currently operating in 19 European countries with more in the pipeline.

The branches form part of Enterprise’s new European franchise network, providing a presence at strategic locations including major airports and cities across the five markets.

Over the past two years, Enterprise Rent-A-Car has extended its network across the continent to countries that represent more than 90 per cent of European vehicle rental market.

Enterprise’s growth is directed at increasing service, choice and value to international travellers, in particular to the many business and leisure renters who are already customers in their home country.

This has been achieved through acquisition as well as the creation of partnerships with carefully selected domestic car hire companies that have reputations for excellent customer service.

Vice-president of global franchising at Enterprise, Peter Smith, said: “Customers who enjoy the Enterprise experience at home want to be able to rent vehicles from us when they travel abroad.

“This is why the expansion of the Enterprise network in Europe is so important.

“It has been driven by our culture and a belief that great things happen when we listen to our customers.

“The Enterprise name on a car hire desk means a lot to us.

“It represents our promise to deliver the best service to anyone who rents a vehicle from Enterprise.

“Our focus is to provide the same friendly service to our customers wherever they see the Enterprise sign.

“We are grateful to our franchise partners across Europe for enabling us to fulfil our promise consistently and to the highest standards.”

In Europe the Enterprise brand is also available in Ireland, the UK, Germany, France, Portugal, Italy, Austria, Slovakia, Hungary, Greece, Bulgaria, The Netherlands and Croatia.

The Enterprise brand will be available in additional European countries throughout 2014.

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Choosing The Right Size Hire Car

Choosing The Right Size Hire Car

What Size Hire Car Do You Need? – Choosing The Right Size Hire Car

When Choosing The Right Size Hire Car we need, at the time of booking the main thing we usually consider is the price for obvious reasons. But sometimes booking the cheapest car available is not always the best option.

Booking the wrong hire car because it is easier on the purse strings can end up costing more in the long run, if you turn up to collect your vehicle and your party and luggage cannot fit in the vehicle then you have a problem.

You could upgrade the vehicle there and then but this would be dependent on availability, larger vehicles are less likely to be sat around waiting to be hired because rental companies generally have less of these on their fleet.

Then you have to consider the cost of a last minute upgrade. Booking a larger car in advance generally would be a cheaper option than booking a smaller hire vehicle and then upgrading on the day.

Then again you could be one of the lucky customers who are given a free upgrade automatically because the hire vehicle they booked is no longer available, although this is not something we would advise you hope for ?

There are certain things that a hire company have to guarantee, like the size of vehicle and its engine, the number of doors, if it has air conditioning, manual or automatic and even sometimes the fuel type.

If the company allows you book any of the above specific options then they are basically guaranteeing that your vehicle will come with what you have selected. If you turn up to collect the vehicle and it doesn’t have the diesel engine or 5 doors that you have booked then you are entitled to an upgrade the next available vehicle that has the options that you selected.

Sometimes if a hire company finds themselves in a situation where they do not have the vehicle they need for your hire, they will try and sell you an upgrade before telling you, they will say ‘Hi Mr. Smith, did you know you can upgrade your car today for only £5 per day’ if this happens to me I say NO every time because the likelihood is that you will be given that car anyway.

Here are some tips on Choosing The Right Size Hire Car

Research The Vehicle Type

No car hire company can tell you exactly what vehicle you are going to receive until much closer to the time you are due to collect it. This is mainly down to logistics, hire vehicles move around the country on a regular basis.

When booking the vehicle you will be told a particular model OR SIMILAR, this means if you are booking a Peugeot 107 OR SIMILAR then you could receive a Peugeot 107, Citroen C1, Toyota Aygo, Hyundai i10 or any one of many other Small city cars that are available.

Most rental companies use SIPP codes which are used to summarise the key features of a vehicle, click here to see our guide to SIPP codes.

Are you moving home/office and need more space?

If so then you may want to consider hiring a van rather than a car or an estate. See our tips on hiring a van here.

Are you going on a family trip?

If so then you will probably be looking at hiring a people carrier of an estate vehicle. People carriers come in a number of different shapes and sizes:

A Mini MPV, sometime referred to as a 5+2. This means that although they have 7 seats, 2 of them are fold up seats (suitable for children) situated in the boot/truck of the vehicle. Always bear in mind that if you are going to occupy all 7 seats then there will be minimal room for luggage.

A Standard MPV, 7 Seater. This vehicle will generally have 7 proper car seats with 3 point seatbelts that will be suitable for adults and children. They generally have more space then the Mini MPV again if you are going to occupy all 7 seats then you will struggle to get 7 large pieces of luggage in too.

An Estate, Wagon. This group of vehicle will always have 5 seats and loading space in the back. For a family of 5 with luggage this would be the ideal vehicle.

A Large MPV, Shuttle Bus. These vehicles are generally ‘vans’ with seats in the back and can have 8, 9 or 12 seats. They generally have more space for luggage. Please bear in mind that these vehicles are quite rare with most suppliers so be sure to enquire well in advance of your rental needs.

You don’t have a car for day to day life but need one for a short period of time?

There are many standard vehicles available for hire of between 1 and 28 days. Ranging from small economy hatchbacks right through to large saloon vehicles and prestige/sports cars. Obviously the further up the range you go the more expensive the rate will be. So always consider the following.

Am I just looking for practicality?

If you are just looking for something for yourself and your partner to go away for the weekend, then you will probably find that the small economy vehicles will do, they have small engines and a little amount of space but ideal for a quick blast to the spa with an overnight bag.

Do I need the car to have 4 doors or will 2 be ok?

If you have kids or are planning to take an elderly relative out for the day then you may want to consider 4 doors, it makes life so much easier when getting in and out of the back seats.

How many miles will I be travelling?

If you are planning a longer trip, again you may want to consider a larger vehicle, motorway miles can be quite tiring in a smaller engined car, having to change gear much more often and the once good fuel economy usually flies out of the window when doing long motorway journey. So a larger car with a bigger engine would make the journey that little bit more comfortable and usually more economical.

Is it for business purposes? Hiring a vehicle for business purposes can be straight forward but some issues can arise, so always make sure you discuss your requirements with someone over the phone. In our experience when people are hiring a car for work purposes they usually want to use their managers/directors credit card and this is not acceptable with some hire car suppliers.

Can I drive a manual?

Even if you are used to driving an automatic vehicle, if you do have a valid licence to drive a manual vehicle and are comfortable doing so then it can be advisable to hire a car with a manual transmission. The biggest reason being cost: Automatic vehicles do come at a premium and can sometimes double the cost of your hire. The secondary reason being availability, in the UK and most European countries, automatic vehicles are quite rare and availability is low.

Do I need air conditioning?

Most hire vehicles nowadays will have air conditioning, but some of the smaller groups and economical vehicles may not. If you only need to hire a small vehicle but are considering a larger vehicle because it has air conditioning then consider the following: There are probably 3 months out of the year (in a good year) that you will need air conditioning, and even during this time it is not guaranteed. Sometimes opening the window will do a good enough job.

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No Credit Checks In The United States

We had a customer come to us recently worried about hiring a car in the USA, their main concern was that they didn’t have a credit card and if you follow these blogs you may know that this isn’t an issue for us as we can easily arrange offers in several North America locations, the client however had another major worry, would they be credit checked?

When it comes to hiring a car in America many people worry that credit checks will be carried out on them, and if they are travelling from overseas then this is simply not true. Credit checks only take place if you are a resident of the United States and are planning on hiring a car there, so you can rest assured that if you are travelling to the US you will not be credit checked.

Since you may be planning to hire in the US we felt it would be a good time to make you aware of some of the deals we can offer. Obviously you can see we offer debit card car hire and no credit checks but on top of that we also have a low deposit option available in several locations across the country and a full to full policy.

Low Deposits:  Deposits can range as high as $3,000 in extreme cases, and for most that is simply not an affordable amount to have blocked on your card for the duration of your holiday. We have managed to arrange deals with some suppliers that are located throughout North America to allow for a low deposit, for more details on this please contact our reservation agents.

Full To Full Fuel Policy: Most suppliers in the US operate a full to empty policy which can end up costing the drivers a lot more money. When you get the car it is full of fuel in which you have to pay for the tank on top of what you have paid for the rental when you arrive, then when you return the car you must return it as close to empty as possible. Many people get caught out with this as they either fill up the engine or are rightfully too worried about returning it too close to empty, either way the rental company benefit from this. A full to full policy means that you don’t have to pay for the fuel you just simply fill the car back up when you return it.

If you have any questions about hiring a car in the USA then please call our reservation agents on +44 (0)113 880 0748 or email them on sales@thealternativeagency.co.uk, they will be happy to help you with anything you are concerned about.

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DVLA Scrapping Counterpart Licences

Is it good news or bad? The DVLA have made their intentions known in regards to removing the paper part of your licence and plan to do so by 2015, straight away our thoughts as a rental company are that this could cause a major problem in regards to our industry. Often when people hire a car we have to do a licence check in order to make sure they have no convictions or too many points on their licence as we don’t want people voiding the insurance, this is an important safety measure that every car hire company worldwide has to take when someone doesn’t have their counterpart. (more…)

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Car Rental With Chinese Driver Licence

Car hire can often be awkward with their terms and conditions and one real issue we see time and time again is for Chinese people. When travelling to the UK from a different country you need to have a driving licence that is in English if you aren’t inside the EU, if you don’t then you must apply for an international licence and this is where the issue arises for people from China, in China you are not allowed to apply for an international driving licence so if you are travelling to another country and want to hire a car it can be a really big issue. (more…)

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IndiGO Green

As continual warnings of pollution continue to flash many people and companies alike are adopting some form of go green policy. One of our suppliers in Northampton have recently increased their amount of green vehicles adding Nissan Leaf Electric cars to the equation. Indigo Car Hire offer green electric vehicles at several locations including Heathrow and Edinburgh and we also can offer hybrid vehicles in several locations across the UK one of which being where we are based, Leeds. It only costs an estimated £1-2 to fully recharge one of the vehicles, green and money saving! (more…)

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How Can I Rent A Car For Someone Else?

When you use Indigo we can offer a service that you can rent a car for someone else if you wish however there are certain things that you have to do if you want to hire a car for someone else. Indigo is your one stop service for everything, we offer this unique deal at several locations so take advantage of the offer. (more…)

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Florida international driving licence law u-turn

The Floridian law that came into place on January 1st 2013 in regards to having to have an international driving licence in order to hire a car in Florida this shocked many people and left them unable to acquire a car during their holiday. Coming from the UK the law was an unusual one as like most other countries they usually accept driving licences which are within their own language and travelling from the UK to the USA licences where of course in English. Now a Florida international driving licence law u-turn has taken place. (more…)

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